Terms and Conditions – Dog Training

 

This is the boring bit.... lots of words that all sound quite serious!  However, it is important that you read through this document and then we can get on to the fun stuff!   Please note that payment for services also implies full agreement with these Terms and Conditions.

 

Training and Handling Methods

The training techniques used by CaniK9 are based on the principles of positive reinforcement and, as such, are kind, fair and reward based. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including choke chains, check chains, prong collars, spray collars, e-collars or any other device deemed unacceptable by the trainer) are not permitted in training sessions and should not be used in training your dog. 

 

Payment, Refunds and Cancellations

Training sessions must be paid for in advance of the booked time/ date and to reserve the session.  Refunds are available for cancellations up until 7 days before the first training session.

If you would like to re-arrange a session, rather than simply cancelling the session, we are happy to change to a new date and time with 48 hours’ notice of the change. 

With less than 48 hours’ notice, there will be no refunds except in exceptional circumstances, in which case any partial refund or re-arrangement fee will be made at the sole discretion of CaniK9. 

If CaniK9 must cancel a session with you, due to unforeseen circumstances, such as adverse weather/ illness/ emergency, we will make every effort to reschedule your session to another mutually convenient time.  If this is not possible, we will refund you for the cost of that session. 

 

Safety

Any instances of accident or injury must be reported to the trainer at the time they occurred.  All dogs must be kept safe and it is the responsibility of the owner to always ensure the safety of others (other animals and people) regarding your dog’s behaviour. Extending leads are not permitted in training sessions to avoid injury.  For home visits, please arrange for your dog to be in another safe room (without access to the front door) when your trainer first arrives – we are happy to wait while you do this!  We will advise you as to when (and how) it would be most appropriate to bring the dog into the room to be introduced to us.  If you feel that this arrangement is not suitable for your dog for any reason, please just get in touch and we can discuss the best option for you and your dog.

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Children

Children are very welcome to attend training sessions, with appropriate adult supervision.  We accept no responsibility for children at training sessions and it is the responsibility of the supervising adult to always ensure the children’s safety.  Young people under 16 must be accompanied by an adult.

 

Health and Vaccination 

All dogs must be suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites.  CaniK9 advises that owners should consult their veterinary professional regarding such issues.  There can be no guarantee that there is absolutely no risk of disease at any venue or when in contact with any other dogs or materials, such as toys, which may have been in contact with other dogs.  It is the owner/ handler’s responsibility to ensure that their dog is appropriately protected against the risk of disease: CaniK9 accepts no responsibility for the potential or actual exposure of dogs to disease.

By agreeing to these Terms and Conditions, you are accepting full responsibility for the protection of your dog from the risk of disease.   Please advise us in advance of the session if your dog has been in contact with another dog infected by a contagious disease or if they appear to be unwell (e.g. vomiting, diarrhoea, coughing etc).  Depending on the issue, it may be advisable for the session to be cancelled or re-arranged.  If your dog has any known allergies or intolerances to certain foods or has any other special needs, it is your responsibility to bring this to the attention of the trainer prior to the start of the session, and provide appropriate alternative treats etc.  

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Marketing/ Privacy

Photographs and/or videos may be taken during training sessions.  Such media may be used by CaniK9 for the purposes of marketing.  If you do not wish for photographs or videos of you and/ or your dog to be used or shared, please let us know.  Any verbal or written feedback (e.g. by email or on feedback forms) may be used for marketing purposes (for example, posted on the website).  Only the first name of the person will be used as identification.  If you are not happy for us to use your feedback in this way, please let us know.  Our full Privacy Policy is available on the CaniK9 website.

 

Disclaimer

We make every effort to ensure the safety of both clients and dogs during training sessions.   However, by making a booking with us, you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify CaniK9 for all personal injury and damage to property while attending training sessions.  You agree to assume full responsibility for any risks, injuries or damages, known or unknown, which might occur because of your dog attending such sessions. You also agree to make any person who accompanies you to the session(s), or takes your place, aware that they are also there at their own risk.  You understand and accept that your dog (and its behaviour) always remains entirely your responsibility, whether or not in the presence of the trainer/ behaviourist.